Developing as Information Technology Professionals: Profiles and Practices

Abstract

IT professionals are too often narrowly defined by their particular expertise, even by the specific technologies with which they work. This categorization presents problems for managers responsible for integrating a broad array of IT staff into a cohesive unit with common missions and goals. It can also create severe obstacles for the professional development of individuals within IT organizations. This paper identifies four characteristics of the IT professional that generalize across platforms and technical expertise: customer orientation, creativity, collaboration, and communication. Implications of these characteristics for organizing work, for staff evaluation, and for professional development are outlined. A case study examines the particular challenges of infusing digital technologies into traditional technology support services, such as those provided by AV professionals.

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