Supporting Information Technology at Emory University


This paper describes how Emory University's central Information Technology Division (ITD) works with local support staff, and how a reorganization of the IT division impacted interactions with local support. In 1996, the Information Technology Division was reorganized and four core teams were created: Computing Support Center, Teaching and Research, Learning Technologies, Administrative Services. During this reorganization, the Indirect Support Team was dissolved. In 1997, a Local Support Networking Team, with eight staff from the four teams, was created to expand upon the work previously done by the Indirect Support Team. This paper describes the accomplishments of the Indirect Support Team, and how the Local Support Networking Team is continuing these initiatives.

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