From Recruitment to Graduation: A Whole-of-Institution Approach to Supporting Online Students


Many universities and colleges are moving from traditional on-campus teaching to also teaching online courses to distant students. Institutions face many challenges in supporting their distant students and need a holistic view of the support that distant students require. This paper proposes ways that institutions could meet these needs of online (distance) students through exploring the stages that an online student progresses through from the student's perspective.

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