Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Julie Ouska Judy Pirani
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Case Studies
ParentTopics:
Business Process Reengineering Enterprise Information Systems Enterprise IT Return on Investment (ROI)

Abstract

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal program to facilitate business process innovation. The program is based on a goal of consistently promoting enhancements in process and customer service, and on implementing a sustainable method of cross-departmental business process reengineering, and this case study provides an illustration of ISU's practice in action with the successful redesign of the university's travel reimbursement process.

Download Resources