Taking a critical look at common support scenarios for open source software


Deciding whether to go with a particular open source product is an exercise in risk management: understanding the risks of your possible actions and choices, calculating when a certain level of risk is appropriate to reach a desired outcome, and planning for how to handle negative outcomes. To be sure, opting to go with a particular proprietary product is similar, but evaluating the risk level of an open source product is new terrain for many in the library world and deserves special attention.

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