This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ is presented, as are the key data indicators generated through a TechQual+ survey and the future plans for the refinement of the approach. The use of the TechQual+ instrument and tools are demonstrated with examples from two universities.
Citation for this Work: Chester, Timothy M. “Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education” (Research Bulletin 18, 2010). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2010, available from http://www.educause.edu/ecar.