This ECAR research bulletin synthesizes and applies management concepts about change to the ongoing IT challenge of continually changing technology services for continually evolving customer needs. It is based on 10 principles of effective leadership, organizational management, and the transformational aspects of 21st-century technologies.
Citation for this Work: Damiano, Fred. “Leading Transformative IT Change in Higher Education” (Research Bulletin 8, 2011). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2011, available from http://www.educause.edu/ecar.