Cloud Awareness and User Support
- Published:
- Briefs, Case Studies, Papers, Reports
- Author(s) and Contributors:
- Source(s) and Collection(s):
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Sources(s): EDUCAUSE Research Collection(s): EDUCAUSE Working Group
- ParentTopics:
Abstract
The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.