IT Service Desk Management: A 2014 Enterprise Application Market in Higher Education Series Report


The 2014 Enterprise Application Market reports from the EDUCAUSE Center for Analysis and Research (ECAR) used 2014 data collected in the 2015 EDUCAUSE Core Data Service (CDS) survey to better understand how higher education institutions approach various information systems. The series includes an interactive data visualization and eight reports. Vendor market share and system rate of change are among the metrics highlighted. Each report includes a case study on an institution's system-implementation experience.  For a full list of reports see the 2014 Enterprise Application  Market in Higher Education hub.

Download Resources