Abstract
This Toolkit stems from growing interest in the use of social media within the UCISA community. With institutional stakeholders looking increasingly to their information services departments for support in this area, UCISA members sought a reference guide to help them answer a range of questions on related topics. More than that, however, members were seeking practical, contextual examples of use that would inspire others within their institution to take advantage of the affordances of a set of tools that offer new forms of engagement and ways to enhance many aspects of everyday business practice.
This Toolkit provides a general overview of social media supported by specific guidance for particular types of user and scenario.