• ECAR

Organizational Models for IT Service Delivery and the Evolving IT Organization

Abstract

The IT department, once the major provider of technology to its campus, has become one service provider among many. As a result, IT, which has traditionally been split into central and distributed IT, is shifting to a more coordinated approach to its services. It is time to replace the traditional view of IT as central versus distributed with a new model that focuses on IT in a more holistic way and positions IT in its new role as a collaborator and partner across campus. This paper explores the technological and organizational factors that are driving these changes and the strategic approaches that IT units are employing to meet them.

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