Organizational Models for IT Service Delivery and the Evolving IT Organization
- Published:
- Briefs, Case Studies, Papers, Reports
- Author(s) and Contributors:
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Author(s): Karen Wetzel Jeffrey Pomerantz
- Source(s) and Collection(s):
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Sources(s): EDUCAUSE Research Collection(s): Research Report
- ParentTopics:
Abstract
The IT department, once the major provider of technology to its campus, has become one service provider among many. As a result, IT, which has traditionally been split into central and distributed IT, is shifting to a more coordinated approach to its services. It is time to replace the traditional view of IT as central versus distributed with a new model that focuses on IT in a more holistic way and positions IT in its new role as a collaborator and partner across campus. This paper explores the technological and organizational factors that are driving these changes and the strategic approaches that IT units are employing to meet them.
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