IT Service Delivery in Higher Education

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): D. Christopher Brooks Jacqueline Bichsel
Source(s) and Collection(s):
Sources(s): EDUCAUSE Research Collection(s): Research Hub
ParentTopics:
BYOD BYOD Cloud Computing and Services IT Service Management IT Support Services

IT service delivery is in a transitional stage; it is undergoing a shift from the management of technologies to the management of services. In an era in which higher education IT units are being asked to "do more with less," many are looking for strategies to decrease costs, increase flexibility, and streamline processes in delivering services that meet mobility demands and take advantage of increased opportunities for collaboration. The overall challenge is uncovering the most effective methods for managing, delivering, and sourcing IT services. This research will explore the themes listed below.

Reports and Supporting Materials

Report Information

  • Current Methods and Future Directions of IT Service Delivery
    • Published: April 2015
    • Principal Investigator: Jacqueline Bichsel, EDUCAUSE Senior Research Analyst
  • The Changing Face of IT Service Delivery

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