IT Change Management: A Practical Approach for Higher Education

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Author(s): Randall Alberts Craig Bennion Eric Dannenberg Christina Foster Barbara Gosch Cris Harshman Mike Lenhart Thomas Mattauch Katie Rose Beth Rugg Barbara Trainor
Source(s) and Collection(s):
Sources(s): EDUCAUSE Publications Collection(s): EDUCAUSE Working Group
ParentTopics:
Business Process Reengineering Change Management IT Organization IT Service Management

Abstract

This paper outlines steps to take to implement effective IT service change management. It provides guidance on defining your change, setting up your change management process (including roles and responsibilities, change management activities, RFC components, and risk and impact questions), and improving your process.

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