This ECAR research bulletin provides an understanding of how the evolution of software as a service (SaaS) will impact the relationships and roles of business and IT organizations in our colleges and universities. SaaS will have a direct impact on the value of an IT organization to the campus communities it serves, but close attention must be paid to the skills sets and motivations of the staff at hand, coupled with those that will be needed, in a heterogeneous environment that includes significant SaaS deployment.
Citation for this Work: Flood, Tim. "The Soft Side of SaaS: Implications for IT in Higher Education." (Research Bulletin 6, 2011). Boulder, CO: EDUCAUSE Center for Analysis and Research, 2011, available from http://www.educause.edu/ecar.