• ECAR

The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration

Abstract

The implementation of a service catalog is an important step in transforming from a technology-oriented organization into a service-oriented organization. The service catalog is a vehicle used to communicate and provide clarity to constituents about the IT services available to them, to help improve customer relations by sharing information and setting expectations, and to improve service portfolio planning so IT investments and activities better align with university needs. To date, there has not been a standard model across higher education, and this working group paper outlines a model service catalog that can enable more efficient and effective navigation of service catalog maturity within the higher education community.

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