Technology Business Management and the IT Service Catalog: A Higher Education Crosswalk

Published:
Briefs, Case Studies, Papers, Reports
Author(s) and Contributors:
Source(s) and Collection(s):
Sources(s): EDUCAUSE Publications Collection(s): EDUCAUSE Working Group
ParentTopics:
Administrative Systems Enterprise Information Systems Administrative and Business Services IT Organization IT Service Management Standards

Abstract

Technology business management (TBM) is a critical capability that provides IT leaders with standards and best practices to communicate the cost, quality, and value of IT investments to their institutional partners. This document provides a crosswalk between the EDUCAUSE Higher Education IT Service Catalog and the standard TBM taxonomy to create a common categorization of service areas for comparison and benchmarking.

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