IT service management as a concept involves the adoption and implementation of ITSM (IT Service Management) process and supporting procedures in higher education. In addition to articles, papers, and presentations, EDUCAUSE provides a forum for discussing ITSM issues in higher education through a constituent group.

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  • A Shift in Focus: Preparing for a Service-Centric Future

    A Shift in Focus: Preparing for a Service-Centric Future

    Higher education thought leaders from information technology, business operations, and finance met in May 2016 to discuss the changing nature of higher education IT, the forces behind the changes, and how they can collaborate to prepare their colleges and universities for a future more focused on the provision of services than on the technology and applications behind those services.

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